Politique d’expédition

Thank you for shopping with Brainlume. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed, excluding weekends and public holidays.

During product launches, promotional periods, crowdfunding-related fulfillment, or periods of high order volume, processing times may be longer. If there is a significant delay in processing your order, we will notify you by email.

2. Shipping Destinations

We currently offer shipping to selected countries and regions.

Shipping availability, delivery options, and shipping fees may vary depending on your destination. If your location is not available at checkout, please contact us at support@brainlumepbm.com for assistance.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary based on your delivery address, shipping method, product availability, and applicable logistics costs.

4. Estimated Delivery Time

Estimated delivery times vary by destination and shipping method.

In general, orders may take approximately:

Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance, local carrier delays, weather, holidays, or other factors beyond our control.

5. International Shipping, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Brainlume is not responsible for delays caused by customs clearance or unpaid import duties and taxes.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that tracking updates may take several business days to appear after the carrier receives the package.

7. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

Brainlume is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@brainlumepbm.com. We will do our best to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

8. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at support@brainlumepbm.com with your order number and any relevant photos or tracking details.

We will work with the shipping carrier to investigate the issue and help find a reasonable solution. Depending on the situation, this may include a replacement, refund, or further shipping assistance.

9. Failed Delivery or Returned Packages

If a package is returned to us due to failed delivery, refusal, unpaid duties or taxes, incorrect address, or failure to collect the package, we will contact you once the package is received.

Additional shipping fees may apply if you request reshipment. Original shipping fees may not be refundable.

10. Pre-Orders, Backorders, and Crowdfunding Fulfillment

If your order includes a pre-order, backordered item, or crowdfunding-related reward, the estimated shipping timeline may differ from standard website orders.

Any estimated shipping date provided for pre-orders or crowdfunding fulfillment is an estimate and may be subject to change due to production, quality inspection, logistics, customs, or other factors.

We will provide updates if there are meaningful changes to the expected fulfillment schedule.

11. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

support@brainlumepbm.com